At AMTRAN, our primary goal is to ensure that every customer enjoys a safe and comfortable ride. If you want to use AMTRAN transportation services and have a disability, you have choices.

If you want to ride on one of our standard, fixed route buses, AMTRAN vehicles and operators are equipped to serve customers who use mobility devices. The fare to ride a standard fixed route vehicle is 70¢. There are more details about fixed route assistance for our customers with disabilities below.

If you have a disability and are unable to use our fixed route service, AMTRAN also provides van service with door-to-door pick-up and drop-off. This service is commonly referred to as paratransit service. The fare to use our paratransit service is $2.90. Eligibility and paratransit service details are listed further down this page.

Fixed Route Assistance – Our Customers With Disabilities

AMTRAN will make every effort to ensure that customers enjoy a comfortable, safe and pleasant ride on our buses. AMTRAN bus operators and customer service personnel will always strive to be courteous and patient with all customers with whom they have contact.

You can ride the fixed route for only 70¢ a trip as opposed to the paratransit service which costs $2.90 as of July 1, 2010.

AMTRAN offers the following assistance for our customers with mobility limitations:

• All AMTRAN buses are equipped with a kneeling feature or a ramp for easier access
• All AMTRAN buses are equipped with wheelchair lifts or ramps
• AMTRAN bus service is curb-to-curb
• AMTRAN bus operators will get out of their seats in order to assist customers with mobility limitations
• AMTRAN bus operators will check the floor and steps for slippery spots or hazards, and make sure the wheelchair or scooter is sound and the grips are tight
• AMTRAN bus operators will secure the mobility device at special areas inside the bus
• AMTRAN will permit guide dogs or other service animals to accompany a customer on their bus or van ride

AMTRAN will make every effort to accommodate any and all mobility aids in compliance with the Americans with Disabilities Act of 1990.

ADA Paratransit Service

The Americans with Disabilities Act (ADA) is a civil rights law.  The intent of the ADA is to remove barriers that have prevented people with disabilities from fully participting in life.  Under the ADA, fixed route service on regular city buses (see above) is to be the primary means of public transportation for everyone, including people with disabilities.

AMTRAN provides van service from origin to destination for people who are unable to ride the fixed route buses. The service operates within the same service area as the AMTRAN standard bus service.  The fare to use our paratransit service is $2.90 each way or $5.80 round trip..

Customers must register and be certified to ride this van service. When a person is deemed eligible for van service, they will be issued an ADA Paratransit ID Card.

Monday through Friday, the van service is currently operated through a contract with Blair Senior Services, Inc.

AMTRAN operates its own ADA paratransit service on Saturdays.

AMTRAN van service operates during the following times:

Altoona/Logan Township

7:00 a.m. to 6:30 p.m. Monday through Friday
8:00 a.m. to 6:00 p.m. - Saturday

Hollidaysburg/Duncansville

8:00 a.m. to 5:05 p.m. - Monday through Friday
9:00 a.m. to 5:05 p.m. - Saturday

Eligible customers may make reservations from 8:00 a.m. - 4:00 p.m., Monday through Friday, by calling 695-3500 or by calling 944-4074 for trips on Saturday.  For next-day service on the day following a Sunday or a holiday, call 944-4074 and leave a voicemail message at the prompt.

For complete information on AMTRAN van service and van service applications, please call 944-4074 between 8:00 AM and 4:30 PM, Monday through Friday.